Managed IT
Proactive IT support that keeps your team moving.
We take day-to-day IT off your plate. Our management platform watches every device, applies updates on schedule and flags issues before your staff notice them, and when someone needs a person, our New York help desk picks up.
What's included
Managed IT Services
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Help desk & remote support
Friendly, US-based technicians by phone, email or portal, Monday to Friday 8am to 6pm ET, with priority escalation for critical issues.
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Proactive monitoring
Servers, endpoints, firewalls and internet links are monitored around the clock, with alerts acted on before they become outages.
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Patch & update management
Operating systems and applications are kept current, with critical and actively exploited vulnerabilities patched or mitigated within 48 hours.
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Endpoint management
Windows, macOS, iOS and Android devices managed through Microsoft Intune, with compliance policies, BitLocker and FileVault encryption and remote wipe.
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Microsoft 365 administration
Users, licenses, Exchange, SharePoint and Teams looked after properly, so collaboration just works.
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Onboarding & offboarding
Structured joiner, mover and leaver processes so people get the right access on day one and lose it on their last day.
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Asset & lifecycle management
A single, up-to-date record of hardware, software, warranties and configuration, with refresh planning built in.
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Vendor management
We deal with your ISPs, carriers and software vendors on your behalf, so you have one number to call.
The outcome
What changes for you.
- Predictable monthly cost
- Fewer interruptions for staff
- One accountable point of contact
- A fully documented environment
Related services
Works best together.
- Cyber Security 24/7 threat detection and response, Zero Trust architecture and NIST CSF 2.0-aligned controls. Learn more
- Secure Microsoft 365 Tenant hardening, Secure Score uplift and compliance controls for a Microsoft 365 you can trust. Learn more
- Microsoft 365 Migration Move email, files and Teams into Microsoft 365 with no lost data and minimal disruption. Learn more
Security review
Let's talk about your IT and security.
Our security review assesses your environment against NIST CSF 2.0 and Zero Trust best practice, ranks the biggest risks and gives you a practical, costed plan to fix them, in plain English.